Help for the buyer

Shopping
How to shop in our e-shop?
Add items to the cart. Click the Cart icon at the top. You can buy as a guest or as a registered customer. Enter an email. email address. Choose a delivery and payment method and click "Pay". To your email you should receive an order confirmation in the mail. If you did not receive it, please contact us by email. email sales@autopublic.lt.
Can I remove items from the cart?
Yes. In the shopping cart next to the product on the right side, click the button - the Delete icon.
Can I shop without an account?
Yes. You can buy goods as a guest.
How to cancel or adjust the order of goods?
You can fully adjust your order before placing it. If you have already placed an order but have not paid, it cannot be adjusted - cancel and click Repeat order then all items will be added to your cart, you can adjust them or add additional items. To adjust the order after payment or cancel the order, contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt. Be sure to include the order number, name, and surname.
Can you deliver the goods to another address?
Yes, the buyer's address and delivery address may differ. In the order window, select Deliver to another address and fill in another delivery address. And if you are buying as a registered customer, select addresses from the address book or enter a new address.
How do I know if the purchase was successful?
Upon successful completion of the order to the specified e-mail. You will receive a confirmation email and an order tracking link with all the order information. If you have not received confirmation, make sure that the e-mail the email address was entered correctly and the email did not go to the Spam / Junk folder. If you think you have placed the order correctly, but do not find confirmation - please contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.
How do I know if the purchase was successful?
Upon successful completion of the order to the specified e-mail. You will receive a confirmation email and an order tracking link with all the order information. If you have not received confirmation, make sure that the e-mail the email address was entered correctly and the email did not go to the Spam / Junk folder. If you think you have placed the order correctly, but do not find confirmation - please contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.
Customer account
How do I create a new client account?
At the top right of the page, hover your mouse over the My Account icon and click Register . Fill in the required fields, agree to the rules and click Register . To your email you should receive a registration confirmation email.
If I forgot my username password?
Please contact us by email. email sales@autopublic.lt.
Can I change my contact information?
Only registered users can edit their contact information. Once you've logged in to your account, click ' My Account ,' then ' Edit' or go to the Address Book to edit all your existing contact addresses.
Ordering
Can I check - track the status of my order?
Yes, when you place your order, you will receive an order tracking link via SMS and email. In this link you will be able to check the status of your order, view the courier tracking code and status.
Why was my order canceled?
Reasons for rejection can be several:

we did not receive payment for the goods;
the order was rejected at your request;
insufficient stock of ordered goods in stock.
Didn't receive the order confirmation email?
This may have been caused by an incorrect email. email address or server failure. Please contact us by email. email sales@autopublic.lt.
I received not the goods, what to do?
If you are sure that the received goods are not yours, then contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.
I received a parcel, but it does not contain all the ordered goods, what to do?
If you have ordered more than one item, they may be from different warehouses and come at different times, in which case the difference is usually 1-2 business days. If you have ordered one or more items from the same warehouse and the received item is missing your ordered item, then contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.
I received an order, but the item (s) is damaged, what can I do?
You can return the goods within 14 working days upon receipt, returns are provided via your order and / or return link. To return, click the Return items link and follow the information below to select which items you want to return.
Delivery
How much does delivery cost?
Delivery in Lithuania is included in the price of goods. Delivery to other countries is subject to an additional charge. You can see the final delivery price in the order payment window (basket) by specifying your country and entering the delivery price.
How long does it take to deliver a parcel?
We deliver goods throughout Lithuania within 1-3 working days. We deliver the goods to other countries within 3-7 working days.
How are parcels delivered?
Parcels are delivered via DPD courier.
Can another person accept the parcel?
Yes, in the order window, select Deliver to another address and enter the other person's contacts and address.
Do you deliver goods to other countries?
Yes, we deliver goods to all countries of the European Union. If you have not found your country, but want to buy the goods, then contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.
Why haven't I received my parcel yet?
The goods usually reach customers within 1-3 working days in Lithuania, and to other countries within 3-7 working days. If you do not receive the product for more than 7 working days, please contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.
What happens if the courier is not home for me?
Before you arrive, the courier will contact you by phone if you are a private person.
Can I pick up the goods myself?
Currently, you can only order goods in the online store. If you have more questions about delivery, please contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.
Payment
How can I pay for the goods?
You can make payment via electronic banking, credit card, VISA, Mastercard, Paypal, as well as pay in cash or by payment card to the courier (Lithuania, Latvia, Estonia).
Do you issue invoices?
Yes. Invoices are sent to individuals by e-mail. delivery of the goods by post. In order for the invoice to be issued to a legal entity (company), it is necessary to check the box next to the item Company , which you will find in the payment of the order in the cart.
Unable to pay for order for some reason, what to do?
In this case, please wait and try again, sometimes there are problems with toll collection companies. If it is still not possible to pay for the order, please contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.
Refund
What goods can I return?
You can return all goods within 14 days from the date of delivery.
Where to send returned goods?
Fill in the return via the Return link you will find it in your email to confirm your order (below). After filling in the goods, we will send a return sticker, which will need to be affixed to the returned consignment.
How long does it take to return money to a bank account?
After you send back the goods, when we receive your returned goods and check, we pass the bookkeeping to return the money. This usually takes up to 3-5 business days (depending on the bank). If you still do not receive your refund, please contact the customer service center by phone +370 640 66947 or e-mail. email sales@autopublic.lt.